Scentior Shipping Policy :
At Scentior, we strive to provide a seamless and efficient delivery experience for our valued customers. Please review the following details about our shipping process, timelines, and policies to ensure clarity and satisfaction.
1. Free Shipping Policy
- We offer free shipping on all orders within Pakistan.
- Special items, such as pocket carriers or gift bundles, are excluded from the free shipping offer and may incur additional charges.
- Shipping fees (if applicable) for excluded items will be clearly displayed at checkout.
2. Order Processing Times
- Orders placed by 12:00 noon (Pakistan Standard Time) are processed on the same day.
- Orders received after 12:00 pm are processed on the following business day.
- Orders placed on Sundays and national holidays (e.g., Pakistan Independence Day or Eid holidays) are processed on the next working day.
3. Delivery Timeline
- Standard delivery time is between 5 to 7 working days (excluding Sundays).
- During peak shopping seasons or mega sales events, delivery may take up to 7 working days due to high order volumes.
- We make every effort to ensure timely delivery, but unforeseen delays may occur due to weather, logistics, or other factors beyond our control.
4. Delivery Services
We partner with trusted courier services to ensure safe and reliable delivery of your products.
- Our delivery partners will contact you prior to delivery to confirm availability.
- For remote or less accessible areas, delivery times may vary slightly.
5. Tracking Your Order
Once your order is shipped, you will receive a confirmation email or WhatsApp message with a tracking number.
- Use this tracking number to monitor the status of your shipment.
- If you do not receive a tracking update within 24 hours of shipping, please contact Scentior.
6. Shipping Restrictions
- We currently ship orders within Pakistan only. International shipping is not available at this time.
- Items deemed hazardous, restricted, or regulated by shipping laws may not be eligible for delivery.
7. Damaged or Missing Items
If your package arrives damaged or items are missing:
- Notify us within 48 hours of delivery by contacting our support team.
- Provide clear photographs of the damaged product and packaging.
- We will process a replacement or refund after verifying the issue.
8. Failed Deliveries
If a delivery attempt is unsuccessful:
- Our courier partner will make two additional attempts to deliver your order.
- If the delivery is still unsuccessful, the order will be returned to our warehouse.
- Customers may contact us to reschedule delivery (additional charges may apply).
9. Contact Information for Shipping Inquiries
For questions or concerns about shipping, contact us:
- Email: hiskiyaljames@gmail.com
- WhatsApp: +92 341024153
- Address: Scentior, Sarfaraz Town, Korangi 3 1/2, Karachi.
Our customer support team is available to assist you during working hours.
Important Notes
- Delivery times and availability may vary based on location and regional logistics.
- Orders with incomplete or incorrect addresses may face delays. Ensure all address details are accurate at the time of placing your order.
- During promotional periods, delivery schedules may extend slightly due to high demand.
Thank you for shopping with Scentior. We are committed to ensuring your order reaches you in perfect condition and on time.