RETURN POLICY

1. Eligibility for Returns
   • Products must be returned within 30 days of purchase.
   • Items must be unused, in their original packaging, and in the same condition as received.
   • Certain items, such as gift bundles or promotional packages, may not be eligible for return. These will be clearly indicated at the time of purchase.
2. Return Process
   • To initiate a return, please contact our customer service team via email at returns@scentior.com or WhatsApp at +92 341024153.
   • Provide your order number, contact information, and reason for the return.
   • Once your return request is approved, you will receive a confirmation email with further instructions.
3. Return Shipping
   • Customers are responsible for the cost of return shipping unless the product was defective or an error was made on our part.
   • Ensure the item is securely packaged to prevent damage during transit.
4. Inspection and Approval
   • Once we receive the returned item, our team will inspect it to ensure it meets the return eligibility criteria.
   • If approved, the refund process will be initiated promptly.

REFUND POLICY

1. Refund Process
   • Refunds will be processed the second business day after receiving and approving the return request.
   • Refunds are issued to the original payment method used at the time of purchase.
   • Customers will be notified via email or WhatsApp once the refund has been initiated.
2. Refund Timeline
   • Refunds to credit/debit cards may take 3-5 business days to reflect in your account, depending on your bank.
   • Refunds to mobile wallets or bank transfers are typically completed within 1-2 business days.
3. Non-Refundable Items
   • Certain items, such as customized products, gift cards, and items marked “final sale,” are non-refundable.
4. Partial Refunds
   • Partial refunds may be granted for items that are returned in less-than-original condition or with missing components. These will be evaluated on a case-by-case basis.

EXCEPTIONS AND ADDITIONAL TERMS

1. Damaged or Defective Products
   • If you receive a damaged or defective item, please contact us immediately at support@scentior.com. Include photos and a detailed description of the issue.
   • We will arrange for a replacement or refund, including the cost of return shipping.
2. Exchanges
   • Exchanges are handled as a return followed by a new purchase. Initiate a return for the original item and place a new order for the desired product.
3. Cancellations
   • Orders can be canceled before they are shipped by contacting us at orders@scentior.com.

CONTACT INFORMATION

For any questions or concerns about our return and refund policy, please reach out to us:

• Email: support@scentior.com
• WhatsApp: +92 341024153
• Address: Scentior, Sarfaraz Town, Korangi 3 1/2, Karachi

Our customer service team is available Monday to Saturday, 9:00 AM to 6:00 PM (Pakistan Standard Time), to assist you with any queries.